1. Collection of Personal Information
a) At Growing Words Speech Pathology, we are committed to protecting your privacy. We collect and manage personal information in accordance with the Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
b) Personal information is collected directly from individuals and families through communication, referrals, bookings, participation in therapy, and involvement in programs or events.
c) Information we may collect includes your name, contact details, date of birth, developmental and medical history, and relevant information about your daily life and support networks. With your consent, we may also collect images, videos, or audio recordings.
d) Sensitive information, including family dynamics or areas of challenge, will only be collected with your explicit consent or where permitted by law.
2. Why We Collect Personal Information
a) The personal information collected by Growing Words Speech Pathology helps us assess needs, provide accurate diagnoses, and develop personalised support plans.
b) It also allows us to make appropriate referrals, manage communication, maintain financial records, and carry out necessary administrative duties.
c) If we are unable to collect certain personal details, this may limit the services or support we are able to provide.
3. Use and Disclosure of Personal Information
a) Personal information may be used for:
b) Your information may be shared with members of our team, as well as with external bodies (e.g. government agencies, insurers, or service providers), but only with your permission or when required by law.
c) While we do not typically share data overseas, subscribers to our digital communications should be aware that names and email addresses may be stored securely on platforms with servers outside Australia. These are protected against unauthorised access.
4. Security and Storage of Information
a) We take care to ensure your information is accurate and current. We may ask for confirmation or updates each year or whenever a change occurs.
b) All records are stored securely using encrypted and password-protected systems. Information that is no longer needed is disposed of confidentially.
5. Accessing and Correcting Information
a) You have the right to request access to the personal information held by Growing Words Speech Pathology. Requests must be submitted in writing and will be handled according to privacy legislation.
b) You may also ask us to correct any inaccurate or incomplete information. If a request for access or correction is denied, we will provide you with written reasons.
6. Digital, Website, and Email Privacy
a) Information is only collected from our website if you choose to submit it. We may also collect general data such as browser type or website usage to help improve our services.
b) If you contact us via email, your address may be stored. While we protect digital communications, please be mindful of the risks of sharing personal information online. Alternative options like phone or post are available.
c) Our website may contain links to third-party sites. These external sites have their own privacy policies, and Growing Words Speech Pathology is not responsible for their content or practices.
7. Feedback and Contact Information
a) If you have concerns about how your personal information is being handled, please contact Growing Words Speech Pathology. We are committed to resolving issues fairly and promptly.
b) Requests to access or amend personal information are welcomed and will be processed in line with relevant laws.
For more details or to raise a concern, please contact lynette@growingwordssp.com.au.
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